Common questions we receive at the Service Centre, answered here!
What are some important deadlines I should know about?
Where do I apply for admission?
Where can I order a transcript?
Where can I talk to someone about my student loans/scholarships?
Where can I get my student loan processed?
Post office, 111 University Centre (in the Pharmacy).
Where can I get my Student Card?
How can I change my address?
Where do I go to see an academic advisor?
Where can I check my booklist?
Either through Aurora online system or at the bookstore directly.
- Log onto Aurora
- Click on Enrolment & Academic Records
- Click on Student Records
- Click on View Booklist
What are some important deadlines I should know about?
I need to defer a final exam. What do I do?
Under what circumstances can my final exams be re-scheduled/deferred?
Religious grounds, compassionate reasons, illness provided with valid doctor’s certification; students will have to talk to professor if it is a midterm; and to their faculty office if it is a final exam. Click here for more information.
How do I appeal a final grade?
Under what circumstances can my exams be re-scheduled/deferred?
Where can I get my T2202 Tax form?
Online Aurora account or the Registrar’s office, 400 University Centre
Where do I pay tuition fees?
What time is the cashier’s office open until?
How can I pay my Tuition fees?
Where can I get food / is there a restaurant on campus?
UMSU Businesses that serve food:
Other places on campus:
- Tim Hortons (UC 2nd floor, EITC Atrium level) / Tim Hortons Express (Fletcher Argue)
- CAMPO Food Court and Subway (UC main floor)
- The Fresh Food Company (Pembina Hall)
- Greenhouse Café (Dafoe Tunnel)
- The Hard Chalk Café (Education Building)
- The Young Associates Café (Drake Centre)
- The Starting Block (Active Living Centre)
- Dayside Café (University College)
- The Daily Bread Café (St. John’s College)
- The Belltower Café (St. Paul’s College)
See the Dining Services page for more information.
Are there any coffee shops besides Tim Hortons?
- IQ’s (UC 3rd floor)
- Degrees Restaurant (UC 3rd floor)
- Starbucks (UC Bookstore / Dafoe Library / Armes – Science Students’ Association Lounge)
Where can I park on campus?
How/Where can I buy a parking pass?
Where do I pay for my parking ticket?
How do I get to the parking services/Welcome Centre?
It is located across the street from the Active Living Centre / IG Stadium
What do I do if I lost my parking ticket from the parkade?
Call security services (204-474-9312) or parking services (204-474-9483).
SHUTTLE SERVICES (ON CAMPUS ONLY)
What is the Shuttle route and where are the stops?
There is a Fort Garry Campus Shuttle Bus from September through April
You can find the map on the UManitoba website under parking services.
How do I contact Fort Garry Shuttle services?
Who do I call for lost items on the bus?
How does a Peggo card work?
It is a reloadable electronic transit card that can be purchased at any 7-Eleven or Shoppers Drug Mart (except for Post-Secondary cards) and is loaded with an e-pass or e-cash.
The peggo card is a reloadable electronic transit card that can be purchased at any Winnipeg Transit retailer like 7-Eleven or Shoppers Drug Mart (except for Post-Secondary cards) and is loaded with an e-pass or e-cash.
- Prices vary depending on the group category (full fare, reduced, senior, and post-secondary)
- Peggo cards that are loaded online can take up to 48 hours before it can be used; product loaded in person can be used immediately
- All day passes are valid for consecutive days only – even if it is not being used after the first day
Click here for more information about the peggo card!
What are some things I should know about my Post-Secondary Card or U-Pass?
- Your post secondary peggo card/U-Pass peggo card is assigned and linked to your student card. It must NOT be shared, traded, lent, or sold to anyone else. Keep it in a safe place!
- Have your student card ready when boarding the bus. You risk having your peggo card confiscated if you cannot produce your student card.
- If you are no longer a student, you are not eligible for post secondary transit rates and your card will be deactivated.
- Keep all of your receipts and proof of purchase in case you encounter any issues with your peggo card.
- Register your card online (see back of peggo card) to track your balances.
Click here for more information about the post secondary peggo card!
How much are transit fares?
Where else can I purchase post-secondary transit fares?
As long as you have your post-secondary peggo card, you can load your peggo at any transit retailer. For a listing of locations, click here.
What is the difference between a 28 day pass and a monthly pass?
- A 28 day pass will be valid for 28 consecutive days from the first day of use and can be carried over into the next month
- A monthly pass is valid from the beginning of the month until the end of the month – regardless of when it was purchased
Where can I get a replacement post secondary peggo card if I lose it?
Lost peggo cards are subject to a replacement fee. If you are a UofM student, you can get a replacement post secondary peggo card here at the Service Centre.
FAQs about the peggo card
When does the U-Pass end?
- Fall Term – September 1st – December 31st
- Winter Term – January 1st – April 30th
- U-Pass is not available for the Spring/Summer Term
Is the U-Pass free?
The U-Pass fee is included in your tuition each term for $136.25 in 2019-20.
How do I get a U-Pass?
Students who are eligible (full-time, 3 or more classes, and members of UMSU or the UMGSA i.e. paying student organization fees) can pick them up at the UMSU Service Centre with their student ID. You will receive a U-Pass sticker on your student card if you do not have one for the current year.
Can I opt in to the U-Pass?
Exchange students, Co-op students, and those registered in a reduced course load with Student Accessibility Services, as well as students taking at least 9 credit hours by distance/online or with a letter of permission from the U of M, are eligible to opt in to the U-Pass. Part-Time, ICM, Extended Education, and students in English language programs are not eligible to opt in. More info is available at umsu.ca
Can I opt out of the U-Pass?
Only if you meet one of the valid criteria, and complete and submit an opt-out application by the deadline. U-Pass opt-out applications must be approved by the U-Pass Committee. Only students who have been assessed the U-Pass fee and meet the opt-out criteria may apply to opt-out online at umsu.ca
- Main criteria are:
- Commute from outside the City of Winnipeg boundaries
- Registered with CNIB (Canadian National Institute for the Blind) or Handi-Transit
- A student conducting research outside the City of Winnipeg boundaries for 60+ days in a term
- Anyone opting out must provide supporting documents as proof (each criteria is different)
What happens if I lose my U-Pass?
- Contact 311 and UMSU Service Centre to check the lost and found
- A replacement U-pass is subject to a fee. Please visit the Service Centre for more information.
Where can I find…
- Academic advisors – see Faculty contact sheet; U1 at 205 Tier Building
- Admissions/Enrollment – 4th floor UC, room 424
- ATM – CIBC bank machines; down the hall from the Service Centre on the left, or beside Tim Horton’s on the second floor of UC
- Active Living Centre – 430 University Crescent; next to Frank Kennedy Centre / pool
- Bike Kiosk (UMCycle) – in front of the Extended Education Complex
- Bookstore – 140 UC; down the hall from the Service Centre on the right, past CAMPO (food court)
- Campus Security – Welcome Centre, 423 University Crescent; across the street from the Active Living Centre
- Career Resource Centre – 4th floor UC, room 474
- Chaplain – 102 rooms C, D, E, X, Y; towards the East doors and down the hall beside the Rogers
- Computers on Campus – 140 UC; inside the Bookstore
- Continuing/Distance Education – 185 Extended Education Complex; on University Crescent, next to Frank Kennedy Centre
- Cashier’s Office – 138 UC; last office down the hall from the Service Centre on the right
- Digital Print & Design Centre – 118 UC; around the central staircase, left at the end of that hall, and on the right side next to the Autopac
- Degrees Restaurant – 3rd floor UC, directly across from the elevators or to your right at the top of the staircase
- Dental Centre – 100 UC; towards the East doors, down the hall on the right
- Doctor’s Office – 104 UC; around the central staircase, right at the end of that hall beside the Autopac OR towards the East doors, down the hall on the right
- Faculty/Department Office – Click here for a listing
- Financial Aid & Awards – 4th floor UC, room 422
- Florist – 109 UC; down the hall on the left past the fireside lounge
- Food bank – 5th floor UC, room 518
- GPA’s – 103 UC; next to Service Centre
- Graduate Students’ Association – 2nd floor UC, room 221
- Hair salon (Crave Designs) – 151 UC; near the central staircase, on the left
- Health & Dental – 150 UC; around the central staircase, beside the autopac and the hair salon
- Housing – Student Residences, 101-120 Dafoe Rd
- Insurance (Reider / Autopac) – 116A UC; around the central staircase, across from the hair salon
- International College of Manitoba (ICM) – Room 190 Extended Education Complex,
406 University Crescent
- International Centre for Students – 5th floor UC, room 541
- IQs – 3rd floor UC, to the right of the elevators or at the top of the staircase
- Library – main library is the Elizabeth Dafoe Library, across from the Administration Building (refer to contact sheet for other libraries)
- Lost & Found – UMSU Service Centre, also Security Services at the Welcome Centre, and each building has their own lost and found. Also see the lost and found section below.
- National Centre for Truth and Reconciliation – 177 Dysart Rd, formerly Chancellor Hall
- Optician (Focal Point) – 121 UC; down the hall on the left, past the Pharmacy
- Parking Services – Welcome Centre, 423 University Crescent; across from the ALC
- Pharmacy – 111 UC; down the hall from the Service Centre on the left, past the Florist
- Post Office – 111H UC; inside the Pharmacy, down the hall from the Service Centre on the left past the Florist
- President’s Office (U of M President) – 202 Administration Building; straight out the East doors
- Rainbow Pride Mosaic (RPM) room – 180 Helen Glass Centre, down the hall from the Service Centre and right through the doors, then on the left side
- Registrar’s Office – 4th floor UC, room 400
- Security – Welcome Centre, 423 University Crescent; across from the ALC
- Student Accessibility Services (SAS) – 5th floor UC, room 520
- SAS Exam Centre – 155 UC; around the central staircase, left down the hall on the left side
- Student ID Centre – 4th floor UC, room 400 inside the Registrar’s Office
- Student Life – 2nd floor UC, room 225
- Transcripts – 4th floor UC, room 400
- Travel Agency (World Safari) – 123 UC; down the hall from the Service Centre on the left, past the Optician
- University 1 – 205 Tier Building
How do I get a locker?
- Depends where you want to have the locker; speak to the student association in the building where you want a locker.
How do I opt out of the health/Dental?
Do I have to take the university insurance if I have my own already?
- You have the option to opt out before the deadline
I am travelling outside of Canada, how do I activate my travel insurance?
You will have to go to UMSU Health and Dental office located on the first floor of UMSU University Centre, to inform them of your travel dates, etc.
Why do I need Pharmacare?
Pharmacare is used to extend your coverage for prescription drugs. The application is found on-line at studentcare.ca, follow the instructions found on that document, upon receiving a letter from Pharmacare, you will need to bring it to the UMSU Health and Dental office located on the first floor of UMSU University Centre.
Find the pharmacare application on studentcare.ca.
How do I start a student club?
Applications forms are found online at umsu.ca. Refer to Student Club manual for required guidelines.
I locked myself out of my car. Who do I call for help?
- Security Services, (204) 474-9312
Who do I talk to about my computer account?
- Information Services and Technology, 123 Fletcher Argue, or check their website
Where do I go to get an International Student Card (ISIC card)?
- UMSU Service Centre, 110 UC or online at isic.org
Who do I talk to about having a table set up in University Centre?
- UMSU Service Centre, 110 University Centre
- Conference & Catering Services, 230 University Centre, (204) 474-8336
Where can I get a passport photo taken?
Where can I find job postings or apply for jobs?
- It depends where you are applying. For UMSU, check online at umsu.ca
- UMSU businesses – keep an eye out for posters that say they are hiring.
- U of M – uofmcareerservices.ca
Where can I get help with homework?
Academic Learning Centre, 201 Tier building