Welcome to the UMSU Service Centre!
We are your stop for information on campus! If you have a question about the University or UMSU, the Service Centre is where you can find information. In addition to answering your questions, we also provide the following services:
- Winnipeg Transit products (peggo and paper products)
- Administration and distribution centre for the U-Pass program
- Main point of contact for all UMSU related services
- Health and Dental program, UMSU Student Clubs, etc.
- Referrals and directions to on-campus services
- Major Lost and Found Service on the Fort Garry Campus
- Student Club Rental Programs
- Poster Approvals for University Centre
Check out our FAQs section at the bottom of this page for commonly asked questions!
Avoid the rush and long line ups! The UMSU Service Centre sells bus passes early; you can load the next month’s pass onto your Peggo card as early as the 16th of every month, or get the next week’s paper pass the Wednesday before.
*University Students are eligible for the Post Secondary Student Pass which saves 20% off an Adult Monthly pass. Students must be registered in at least 1 course during September-December, January-April, and May-August to be entitled to the Post Secondary Pass. If you registered today, you can get your Post Secondary Peggo card tomorrow.
If you are currently registered in courses, you can buy Post-Secondary Peggo products from the UMSU Service Centre (Formerly Answers Information Booth) or reload your Post-Secondary Peggo card at any Peggo retailer.
Full-time students: if you have a U-Pass and are continuing as a Full-Time student in the Fall or Winter terms, your card will automatically reload; there is no need to do anything as long as you see the U-Pass fee on your Aurora account for each term. Please note that the U-Pass is currently not available in the summer term.
Part-time and ICM students can purchase a Post-Secondary Peggo card and load Post-Secondary fare products at the UMSU Service Centre throughout the year.
You must have your student ID to purchase or use any student bus fare products.
For inquiries, please contact the UMSU Service Centre directly at email@example.com or call us at 204 474 8211.
1st Floor, Room 101 UMSU University Centre (Fort Garry Campus)
Phone number: 474-8211
Current Hours of Operation:
Monday to Friday: 10am to 4pm, CLOSED on weekends and statutory holidays (e.g. Labour Day)
Available by email at firstname.lastname@example.org
Brodie Centre Atrium, 727 McDermot Avenue
Phone number: 789-3993
*EFFECTIVE MONDAY, MARCH 16, 2020 WE ARE CLOSED UNTIL FURTHER NOTICE DUE TO COVID-19 PRECAUTIONS*
We are available by email at email@example.com. Please send a detailed message, along with a phone number and we will do our best to respond in a timely manner.
Regular Session (September – April)
Hours of Operation:
Monday – Friday 9:00am to 1:00pm
Answers Bannatyne is CLOSED weekends and statutory holidays (e.g. Labour Day)
Common questions we receive at the Service Centre, answered here!
FYI: Most answers have external links that you can click on to get more information!
What are some important deadlines I should know about?
Where do I apply for admission?
Where can I order a transcript?
Where can I talk to someone about my student loans/scholarships?
Where can I get my student loan processed?
Post office, 111 University Centre (in the Pharmacy).
Where can I get my Student Card?
How can I change my address?
Where do I go to see an academic advisor?
Where can I check my booklist?
What are some important deadlines I should know about?
I need to defer a final exam. What do I do?
Under what circumstances can my final exams be re-scheduled/deferred?
Religious grounds, compassionate reasons, illness provided with valid doctor’s certification; students will have to talk to professor if it is a midterm; and to their faculty office if it is a final exam. Click here for more information.
How do I appeal a final grade?
For Final Grade Appeals you can complete a form that is available online or in the Registrar’s Office. If you are unsure of your appeal you can make an appointment with Student Advocacy (520 University Centre). There is a fee of $35.00
Under what circumstances can my exams be re-scheduled/deferred?
What is the latest I must defer my exams?
Deferrals due to a known conflict, such as religious grounds or specific athletic events, must be filed 20 working days prior to the date. *Note that travel plans are not an acceptable reason for missing an exam
Where can I get my T2202 Tax form?
Online Aurora account or the Registrar’s office, 400 University Centre
Where do I pay tuition fees?
What time is the cashier’s office open until?
How can I pay my Tuition fees?
Please note that tuition payments cannot be paid with a credit card.
When is tuition due?
October 2, 2019 for Fall Term. February 4, 2020 for Winter Term.
Where can I get food / is there a restaurant on campus?
UMSU Businesses that serve food:
- The Hub (3rd floor UC)
- Degrees Restaurant (3rd floor UC)
- IQ’s Cafe and Billiards (3rd floor UC)
- GPA’s Convenience Store (1st floor UC)
Other places on campus:
- Tim Hortons (UC 2nd floor, EITC Atrium level) / Tim Hortons Express (Fletcher Argue)
- CAMPO Food Court and Subway (UC main floor)
- The Fresh Food Company (Pembina Hall)
- Greenhouse Café (Dafoe Tunnel)
- The Hard Chalk Café (Education Building)
- The Young Associates Café (Drake Centre)
- The Starting Block (Active Living Centre)
- Dayside Café (University College)
- The Daily Bread Café (St. John’s College)
- The Belltower Café (St. Paul’s College)
Are there any coffee shops besides Tim Hortons?
- IQ’s (UC 3rd floor)
- Degrees Restaurant (UC 3rd floor)
- Starbucks (UC Bookstore / Dafoe Library / Armes – Science Students’ Association Lounge)
Where can I park on campus?
How/Where can I buy a parking pass?
Where do I pay for my parking ticket?
How do I get to the parking services/Welcome Centre?
It is located across the street from the Active Living Centre / IG Stadium
What do I do if I lost my parking ticket from the parkade?
Call security services (204-474-9312) or parking services (204-474-9483).
SHUTTLE SERVICES (ON CAMPUS ONLY)
What is the Shuttle route and where are the stops?
There is a Fort Garry Campus Shuttle Bus from September through April
You can find the map on the UManitoba website under parking services.
How do I contact Fort Garry Shuttle services?
(204) 474 – 9483
Where can I find transit schedules?
Who do I call for lost items on the bus?
How does a Peggo card work?
It is a reloadable electronic transit card that can be purchased at any 7-Eleven or Shoppers Drug Mart (except for Post-Secondary cards) and is loaded with an e-pass or e-cash.
The peggo card is a reloadable electronic transit card that can be purchased at any Winnipeg Transit retailer like 7-Eleven or Shoppers Drug Mart (except for Post-Secondary cards) and is loaded with an e-pass or e-cash.
- Prices vary depending on the group category (full fare, reduced, senior, and post-secondary)
- Peggo cards that are loaded online can take up to 48 hours before it can be used; product loaded in person can be used immediately
- All day passes are valid for consecutive days only – even if it is not being used after the first day
What are some things I should know about my Post-Secondary Card or U-Pass?
- Your post secondary peggo card/U-Pass peggo card is assigned and linked to your student card. It must NOT be shared, traded, lent, or sold to anyone else. Keep it in a safe place!
- Have your student card ready when boarding the bus. You risk having your peggo card confiscated if you cannot produce your student card.
- If you are no longer a student, you are not eligible for post secondary transit rates and your card will be deactivated.
- Keep all of your receipts and proof of purchase in case you encounter any issues with your peggo card.
- Register your card online (see back of peggo card) to track your balances.
How much are transit fares?
Where else can I purchase post-secondary transit fares?
As long as you have your post-secondary peggo card, you can load your peggo at any transit retailer. For a listing of locations, click here.
What is the difference between a 28 day pass and a monthly pass?
- A 28 day pass will be valid for 28 consecutive days from the first day of use and can be carried over into the next month
- A monthly pass is valid from the beginning of the month until the end of the month – regardless of when it was purchased
What happens if I lose my peggo card?
Lost peggo cards are subject to a replacement fee. If you had a product on your peggo card, the balance may be transferred onto your new peggo card. Visit Winnipeg Transit’s website for more information.
Where can I get a replacement post secondary peggo card if I lose it?
Lost peggo cards are subject to a replacement fee. If you are a UofM student, you can get a replacement post secondary peggo card here at the Service Centre.
FAQs about the peggo card
What is the U-Pass?
U-Pass is a 4-month, semester bus pass for all full-time students (3 classes or more or 9 hours). click here for more information.
When does the U-Pass end?
- Fall Term – September 1st – December 31st
- Winter Term – January 1st – April 30th
- U-Pass is not available for the Spring/Summer Term
Is the U-Pass free?
The U-Pass fee is included in your tuition each term for $200 in the 2020/2021 school year. Please note that the U-Pass program is deferred, due to remote learning in the Fall 2020 term.
How do I get a U-Pass?
Students who are eligible (full-time, 3 or more classes, and members of UMSU or the UMGSA i.e. paying student organization fees) can pick them up at the UMSU Service Centre with their student ID. You will receive a U-Pass sticker on your student card if you do not have one for the current year.
Can I opt in to the U-Pass?
Exchange students, Co-op students, and those registered in a reduced course load with Student Accessibility Services, as well as students taking at least 9 credit hours by distance/online or with a letter of permission from the U of M, are eligible to opt in to the U-Pass. Part-Time, ICM, Extended Education, and students in English language programs are not eligible to opt in. More info is available at umsu.ca
Can I opt out of the U-Pass?
Only if you meet one of the valid criteria, and complete and submit an opt-out application by the deadline. U-Pass opt-out applications must be approved by the U-Pass Committee. Only students who have been assessed the U-Pass fee and meet the opt-out criteria may apply to opt-out online at umsu.ca
- Main criteria are:
- Commute from outside the City of Winnipeg boundaries
- Registered with CNIB (Canadian National Institute for the Blind) or Handi-Transit
- A student conducting research outside the City of Winnipeg boundaries for 60+ days in a term
- Anyone opting out must provide supporting documents as proof (each criteria is different)
What happens if I lose my U-Pass?
- Contact 311 and UMSU Service Centre to check the lost and found
- A replacement U-pass is subject to a fee. Please visit the Service Centre for more information.
Where can I find…
- Academic advisors – see Faculty contact sheet; U1 at 205 Tier Building
- Admissions/Enrollment – 4th floor UC, room 424
- ATM – CIBC bank machines; down the hall from the Service Centre on the left, or beside Tim Horton’s on the second floor of UC
- Active Living Centre – 430 University Crescent; next to Frank Kennedy Centre / pool
- Bike Kiosk (UMCycle) – in front of the Extended Education Complex [CLOSED UNTIL FURTHER NOTICE]
- Bookstore – 140 UC; down the hall from the Service Centre on the right, past CAMPO (food court)
- Campus Security – Welcome Centre, 423 University Crescent; across the street from the Active Living Centre
- Career Resource Centre – 4th floor UC, room 474
- Chaplain – 102 rooms C, D, E, X, Y; towards the East doors and down the hall beside the Rogers [CLOSED UNTIL FURTHER NOTICE]
- Computers on Campus – 140 UC; inside the Bookstore
- Continuing/Distance Education – 185 Extended Education Complex; on University Crescent, next to Frank Kennedy Centre
- Cashier’s Office – 138 UC; last office down the hall from the Service Centre on the right
- Digital Print & Design Centre – 118 UC; around the central staircase, left at the end of that hall, and on the right side next to the Autopac [CLOSED UNTIL FURTHER NOTICE]
- Degrees Restaurant – 3rd floor UC, directly across from the elevators or to your right at the top of the staircase [CLOSED UNTIL FURTHER NOTICE]
- Dental Centre – 100 UC; towards the East doors, down the hall on the right [CLOSED UNTIL FURTHER NOTICE]
- Doctor’s Office – 104 UC; around the central staircase, right at the end of that hall beside the Autopac OR towards the East doors, down the hall on the right [CLOSED UNTIL FURTHER NOTICE]
- Faculty/Department Office – Click here for a listing
- Financial Aid & Awards – 4th floor UC, room 422
- Florist – 109 UC; down the hall on the left past the fireside lounge
- Food bank – 5th floor UC, room 518
- GPA’s – 103 UC; next to Service Centre [CLOSED UNTIL FURTHER NOTICE]
- Graduate Students’ Association – 2nd floor UC, room 221
- Health & Dental – 150 UC; around the central staircase, beside the autopac and the hair salon [CLOSED UNTIL FURTHER NOTICE]
- Housing – Student Residences, 101-120 Dafoe Rd
- Insurance (Reider / Autopac) – 116A UC; around the central staircase, across from the hair salon [CLOSED UNTIL FURTHER NOTICE]
- International College of Manitoba (ICM) – Room 190 Extended Education Complex,
406 University Crescent
- International Centre for Students – 5th floor UC, room 541
- IQs – 3rd floor UC, to the right of the elevators or at the top of the staircase [CLOSED UNTIL FURTHER NOTICE]
- Library – main library is the Elizabeth Dafoe Library, across from the Administration Building (refer to contact sheet for other libraries)
- Lost & Found – UMSU Service Centre, also Security Services at the Welcome Centre, and each building has their own lost and found. Also see the lost and found section below.
- National Centre for Truth and Reconciliation – 177 Dysart Rd, formerly Chancellor Hall
- Optician (Focal Point) – 121 UC; down the hall on the left, past the Pharmacy
- Parking Services – Welcome Centre, 423 University Crescent; across from the ALC
- Pharmacy – 111 UC; down the hall from the Service Centre on the left, past the Florist
- Post Office – 111H UC; inside the Pharmacy, down the hall from the Service Centre on the left past the Florist
- President’s Office (U of M President) – 202 Administration Building; straight out the East doors
- Rainbow Pride Mosaic (RPM) room – 180 Helen Glass Centre, down the hall from the Service Centre and right through the doors, then on the left side [CLOSED UNTIL FURTHER NOTICE]
- Registrar’s Office – 4th floor UC, room 400
- Security – Welcome Centre, 423 University Crescent; across from the ALC
- Student Accessibility Services (SAS) – 5th floor UC, room 520
- SAS Exam Centre – 155 UC; around the central staircase, left down the hall on the left side
- Student ID Centre – 4th floor UC, room 400 inside the Registrar’s Office
- Student Life – 2nd floor UC, room 225
- Transcripts – 4th floor UC, room 400
- Travel Agency (World Safari) – 123 UC; down the hall from the Service Centre on the left, past the Optician
- University 1 – 205 Tier Building
How do I get a locker?
- Depends where you want to have the locker; speak to the student association in the building where you want a locker.
How do I opt out of the health/Dental?
- Pick up an opt-out form at Health and Dental or online (studentcare.ca).
Do I have to take the university insurance if I have my own already?
- You have the option to opt out before the deadline
I am travelling outside of Canada, how do I activate my travel insurance?
You will have to go to UMSU Health and Dental office located on the first floor of UMSU University Centre, to inform them of your travel dates, etc.
Why do I need Pharmacare?
Pharmacare is used to extend your coverage for prescription drugs. The application is found on-line at studentcare.ca, follow the instructions found on that document, upon receiving a letter from Pharmacare, you will need to bring it to the UMSU Health and Dental office located on the first floor of UMSU University Centre.
Find the pharmacare application on studentcare.ca.
How do I start a student club?
Applications forms are found online at umsu.ca. Refer to Student Club manual for required guidelines.
I locked myself out of my car. Who do I call for help?
- Security Services, (204) 474-9312
Who do I talk to about my computer account?
- Information Services and Technology, 123 Fletcher Argue, or check their website
Where do I go to get an International Student Card (ISIC card)?
- UMSU Service Centre, 110 UC or online at isic.org
Who do I talk to about having a table set up in University Centre?
- UMSU Service Centre, 110 University Centre
- Conference & Catering Services, 230 University Centre, (204) 474-8336
Where can I get a passport photo taken?
- Imaging Services, 119 Armes Building – make an appointment online 2 days in advance at https://umanitoba.ca/computing/ist/teaching/avfortgarry.html
Where can I find job postings or apply for jobs?
- It depends where you are applying. For UMSU, check online at umsu.ca
- UMSU businesses – keep an eye out for posters that say they are hiring.
- U of M – uofmcareerservices.ca
Where can I get help with homework?
Academic Learning Centre, 201 Tier building
The UMSU Service Centre provides a lost and found service. Every attempt will be made to contact the rightful owner, provided that information is on the item. Please note that items not claimed are disposed of at the end of each month, and more valuable items are sent to Security Services.
Lose an item on campus? Fill out a form here
OTHER LOST AND FOUND LOCATIONS ON CAMPUS:
- All UofM Libraries
- Security Services ( Welcome Centre, 423 University Cres)
- Building Security (UMSU University Centre, Room 147)
- University 1 First Year Centre (205 Tier Bldg)
- St. Paul’s College (General Office, Room 209)