UMSU has hired StudentCare as the third party administrator of the Health & Dental Plan to ensure the best possible service for students. StudentCare is responsible for managing enrollment and eligibility of students in the plan, within the parameters provided by UMSU.
If you feel that these parameters have been applied unfairly or believe an exception is warranted, you can make an appeal to UMSU’s Member Services Committee using the appeals form below. UMSU’s Health & Dental plan is experience-rated, meaning that every change and exception the committee allows will have an adverse affect on the cost of the plan for all other students in the future. This is why the committee will only grant appeals in exceptional circumstances.
Link to file: UMSU Health & Dental Appeal Request
Your appeal form must be submitted to the Health & Dental Kiosk in the UMSU University Centre building on the Fort Garry campus. If you can’t come to campus, you may also email your appeal to email@example.com to request it be submitted on your behalf.
In your appeal, you should outline your request (for example: being allowed to opt out of the plan after the deadline) and your dispute (ie: why you missed the deadline.) Everything you submit in your appeal will be considered. The committee that decides on your appeal will not be aware of your prior contact with StudentCare so it is important that you clearly outline what steps you have already taken to resolve the issue before filing a formal appeal.
It is the responsibility of students to familiarize themselves with university policies and procedures, including deadlines.
UMSU cannot remove University of Manitoba account holds and students should pay their Aurora accounts in full; an Aurora account credit will be issued in case of a successful appeal.
The decision on an appeal is final and not subject to further appeal.
The appeals committee meets approximately every 3 weeks and it is normal to wait approximately one month for an outcome.
Only eligibility and enrollment for the current academic year can be appealed; prior years will not be considered.