The new policy year starts September 1, 2021 and ends on  August 31, 2022.

ALREADY HAVE OR WANT TO CHANGE YOUR COVERAGE FOR THE NEW POLICY YEAR?  Changes to your health and dental plan (including opt-outs and opt-ins) can only be done during the change of coverage period, which began on August 26, 2021 and ended on September 23, 2021. If you missed the deadline and would like to opt-out, you have an opportunity to still submit your information through an exception request. Please click here for more information.

Member Eligibility

If you are starting in the Fall Term:

  • UMSU members (students who are in at least one on-campus course) who are registered for a minimum of six (6) credit hours of courses and all full-time graduate students are automatically members of the UMSU Health & Dental Plan, and are assessed the fee on their Aurora tuition fee statements in the Fall term. You must also be covered under a Provincial Health Insurance Plan.
  • You will become eligible for a 12-month term of coverage commencing September 1 and ending August 31.

New full-time students starting in the Winter term who are first-time entrants to the University of Manitoba:

  • who take at least nine (9) credit hours on Campus will be assessed health & dental fees on their tuition and will be covered from January 1 to August 31.

Returning students to the University of Manitoba, Co-op program students, Distance Education students and/or part-time graduate students may not automatically be assessed health & dental fees on their tuition. If you are not automatically assessed the fees on your Aurora fee assessment and are interested in becoming a member of the plan, please refer to the Opt-In page for detailed information. Please keep in mind you can only do this during the Change of Coverage period.

Changing Coverage Including
Waiving Entitlement to Participate

For further information refer to studentcare.ca or call toll-free 1-855-535-3282.

To change your coverage (including opting out) during your Change of Coverage period click here.

For most University of Manitoba students, participation in the Health & Dental plan is mandatory if they meet the eligibility criteria and do not provide proof of other coverage as well as request an opt out through the proper channels during their Change-of-Coverage period each year. Students who cannot opt out may still be able to opt down to a lower level of coverage during the change of coverage period.

The Health & Dental Plan exists due to a mandate provided by University of Manitoba students and fees are collected by the University under the authority of the University of Manitoba Students’ Union Act.

Appeals Process

UMSU has hired StudentCare as the third party administrator of the Health & Dental Plan to ensure the best possible service for students. StudentCare is responsible for managing enrollment and eligibility of students in the plan, within the parameters provided by UMSU.

If you feel that these parameters have been applied unfairly or believe an exception is warranted, you can make an appeal to UMSU’s Member Services Committee using the appeals form below. UMSU’s Health & Dental plan is experience-rated, meaning that every change and exception the committee allows will have an adverse affect on the  cost of the plan for all other students in the future. This is why the committee will only grant appeals in exceptional circumstances.

Link to file: UMSU Health & Dental Appeal Request

Your appeal form must be submitted to the Health & Dental Kiosk in the UMSU University Centre building on the Fort Garry campus.** Alternatively, you may also email your appeal to umsu@umsu.ca to request it be submitted on your behalf.

**Please note the Health & Dental Kiosk is closed due to COVID-19 precautions until further notice**

In your appeal, you should outline your request (for example: being allowed to opt out of the plan after the deadline) and your dispute (ie: why you missed the deadline.) Everything you submit in your appeal will be considered. The committee that decides on your appeal will not be aware of your prior contact with StudentCare so it is important that you clearly outline what steps you have already taken to resolve the issue before filing a formal appeal.

IMPORTANT NOTES:

  • It is the responsibility of students to familiarize themselves with university policies and procedures, including deadlines.
  • UMSU cannot remove University of Manitoba account holds and students should pay their Aurora accounts in full; an Aurora account credit will be issued in case of a successful appeal.
  • The decision on an appeal is final and not subject to further appeal.
  • The appeals committee meets approximately every 3 weeks and it is normal to wait approximately one month for an outcome.
  • Only eligibility and enrollment for the current academic year can be appealed; prior years will not be considered.

We highly recommend taking the time to understand your plan by reviewing the information given on the Studentcare website.

Here are some quick frequently asked questions we receive:

How do I know if I'm covered under the UMSU Health and Dental plan?

Please click here for more information.

You can also verify your coverage by checking your fee statement on Aurora. If you are starting in the Fall, and fit the eligibility requirements, check to see if you are charged the Health and Dental fee. Students who start in the Fall term will not be charged a Health and Dental fee for the Winter term.

Likewise, if you are NEW student starting in the Winter, check your fee statement for that term. Please note that ONLY new students starting in the Winter term who fit the eligibility requirements will be charged the UMSU Health and Dental fees. If you are a returning student starting in the Winter term, you will not be charged the Health and Dental fees but will have an opportunity to opt-in to the plan, only during the change-of-coverage period.

 

Please keep in mind that if you make registration changes during the revision period, it may affect your eligibility. Always check your fee statement when you make changes to your registration.

How do I opt-out of the UMSU Health and Dental Plan?

As long as you can provide proof of alternate coverage, you may opt-out of the UMSU Health and Dental every school year, only during the Change of Coverage period. Please click here for more information.

What is the Change of Coverage Period?

The change of coverage period is the period where you may choose to make changes to your health and dental account. This includes opting-in, opting-out, adding dependents and changing coverage to basic care. Click here for more detailed information.

What kind of proof will I need to opt-out of the plan?

I opted-out of the plan last year, do I have to opt-out again?

Yes. Eligible students must opt-out every school year during the change of coverage period. Before applying for the opt-out, ensure that you are being charged for the UMSU Health and Dental fees before applying.

I opted-out and received an email indicating my opt-out was successful. When should I see the fee be deducted from my account?

The fees will be removed AFTER the change of coverage period has ended. If you choose to pay for your tuition, you can do so minus the health and dental fees, or pay in full, and receive a credit on your student account. If the fees have not been removed, please contact us.

I want to pay my tuition but the UMSU H&D fees have not been removed. What should I do?

If you have received confirmation from Studentcare that your opt-out was approved, you may pay for your tuition minus the health and dental fees, or pay in full, and receive a credit on your student account.

I’ve missed the opt-out period, but I have coverage. What do I do?

It is your responsibility as a student to be aware of any important dates and deadlines regarding your student account, but we understand that sometimes things happen. In these cases, you can apply for an exception request. Please note that these requests will only be accepted within a reasonable timeframe. Please click here for more information.

I opted-out of the plan last year, but I want to be enrolled in the plan this year. How does that work?

If you are starting in the Fall term, check your fee statement for that term to confirm that you’re charged the Health and Dental fees. Similarly, if you are starting in the Winter term, check your fee statement for that term. If you are being charged  the Health and Dental fees, you are automatically enrolled in the plan. Please keep in mind that if you make registration changes during the revision period, it may affect your eligibility. Always check your fee statement when you make changes to your registration.

How do I use the UMSU Health and Dental plan?

What is my Group Number?

Health and Dental Benefits:

Policy/Group Number: 7654

Account/Certificate Number: 88 + 7-digit student number

Travel: 97180

How do I claim for my Health and Dental benefits?

Can I enrol my family and/or spouse?

Couple and Family Enrolments are possible; and must be completed each policy year during the change of coverage period. Please click here for more information.

How can I contact Studentcare?

History

In January 2002, students in a referendum overwhelmingly voted in favour of an extended health and dental care plan.

At the request of students via a referendum, UMSU implemented a health and dental plan designed by students to provide many important services and cover expenses that are excluded from basic public health care.

Services include additional prescription drug, ambulance, and vision coverage; paramedical treatment; dental care; and more.

Although UMSU advocates for better public health care, it is important that students also have coverage now.

Please visit the StudentCare website for complete information about your student plan. Click here to visit their website.

QUICK LINKS:

Change options include opting-out, opting-in, and family coverage.

 

For further information call toll-free 1-855-535-3282.