Welcome to the UMSU Service Centre!

We are your stop for information on campus! If you have a question about the University or UMSU, the Service Centre is where you can find information. In addition to answering your questions, we also provide the following services:

  • Winnipeg Transit products (Peggo and paper products)
  • Administration and distribution centre for the U-Pass program
  • Main point of contact for all UMSU related services​
    • Health and Dental program, UMSU Student Clubs, etc.
  • Referrals and directions to on-campus services​ ​
  • Major Lost and Found Service on the Fort Garry Campus
  • Student Club Rental Programs​
  • Poster Approvals for University Centre

UMSU Service Centre
Fort Garry Campus

FAQ's

Common questions we receive at the Service Centre, answered here!​

FYI: Most answers have external links that you can click on to get more information!

What are some important deadlines I should know about?

Click here to see important deadlines for the 2024-2025 school year

Where do I apply for admission?

Admissions Office, 424 University Centre

Where can I order a transcript?

Registrar’s Office, 400 University Centre, or on your Aurora account

Where can I talk to someone about my student loans/scholarships?

Financial Aid and Awards, 422 University Centre

Where can I get my Student Card?

Registrar’s Office, 400 University Centre

How can I change my address?

At the Registrar’s office or online using your Aurora student

Where do I go to see an academic advisor?

See your home faculty to meet with an academic advisor

Where can I check my booklist?

Either through Aurora online system or at the bookstore directly.

Aurora

  1. Log onto Aurora
  2. Click on Enrolment & Academic Records
  3. Click on Student Records
  4. Click on View Booklist

I need to defer a final exam. What do I do?

Check out the Registrar’s Office website for more information

Under what circumstances can my final exams be re-scheduled/deferred?

Religious grounds, compassionate reasons, illness provided with valid doctor’s certification; students will have to talk to professor if it is a midterm; and to their faculty office if it is a final exam. Click here for more information

How do I appeal a final grade?

For Final Grade Appeals you can complete a form that is available online or in the Registrar’s Office. If you are unsure of your appeal you can make an appointment with Student Advocacy (520 University Centre). There is a fee of $35.00

There is a different form for appealing Term Work Grades. See your instructor for more details.

Under what circumstances can my exams be re-scheduled/deferred?

Religious grounds, compassionate reasons, illness provided with valid doctor’s certification; students will have to talk to professor. Click here for more information

What is the latest I must defer my exams?

Deferrals due to a known conflict, such as religious grounds or specific athletic events, must be filed 20 working days prior to the date. *Note that travel plans are not an acceptable reason for missing an exam

For compassionate or medical reasons, applications must be filed within 48 hours of the date of the missed exam. (Medical certificate or other documentation may be required).

Where can I get my T2202 Tax form?

Online Aurora account or the Registrar’s office, 400 University Centre

Where can I get food/is there a restaurant on campus?

UMSU Businesses that serve food:

Other places on campus:

  • Tim Hortons (UC 2nd floor, EITC Atrium level) / Tim Hortons Express (Fletcher Argue)
  • CAMPO Food Court and Subway (UC main floor)
  • The Fresh Food Company (Pembina Hall)
  • Greenhouse Café (Dafoe Tunnel)
  • The Hard Chalk Café (Education Building)
  • The Young Associates Café (Drake Centre)
  • The Starting Block (Active Living Centre)
  • Dayside Café (University College)
  • The Daily Bread Café (St. John’s College)
  • The Belltower Café (St. Paul’s College)

See the Dining Services page for more information.

 

Are there any other coffee shops besides Tim Hortons?

  • IQ’s (UC 3rd floor)
  • Degrees Restaurant (UC 3rd floor)
  • Starbucks (UC Bookstore / Dafoe Library / Armes – Science Students’ Association Lounge)

All UM buildings have their own lost and founds, here are some of the most common ones:

Where can I park on campus?

Where do I pay for my parking ticket?

Welcome Centre, 423 University Crescent.

 

How do I get to the parking services/Welcome Centre?

It is located across the street from the Active Living Centre / IG Stadium

 

What do I do if I lost my parking ticket from the parkade?

Call security services (204-474-9312) or parking services (204-474-9483).

What is the Shuttle route and where are the stops?

There is a Fort Garry Campus Shuttle Bus from September through April

You can find the map on the UManitoba website under parking services.

 

How do I contact Fort Garry Shuttle services?

 

(204) 474 – 9483

Where can I find Transit schedules?

Who do I call for lost items on the bus?

311. Click here for more information

How does a Peggo card work?

It is a reloadable electronic transit card that can be purchased at any 7-Eleven or Shoppers Drug Mart (except for Post-Secondary cards) and is loaded with an e-pass or e-cash.

  • Prices vary depending on the group category (full fare, reduced, senior, and post-secondary)
  • Peggo cards that are loaded online can take up to 48 hours before it can be used; product loaded in person can be used immediately
  • All day passes are valid for consecutive days only – even if it is not being used after the first day

Click here for more information about the Peggo card!

What are some things I should know about my Post-Secondary Card or U-Pass?

  • Your post secondary Peggo card/U-Pass Peggo card is assigned and linked to your student card. It must NOT be shared, traded, lent, or sold to anyone else. Keep it in a safe place!
  • Have your student card ready when boarding the bus. You risk having your Peggo card confiscated if you cannot produce your student card.
  • If you are no longer a student, you are not eligible for post secondary transit rates and your card will be deactivated.
  • Keep all of your receipts and proof of purchase in case you encounter any issues with your Peggo card.
  • Register your card online (see back of Peggo card) to track your balances.

Click here for more information about the post secondary Peggo card!

How much are transit fares?

Click here to see current fare rates.

Where else can I purchase post-secondary transit fares?

As long as you have your post-secondary Peggo card, you can load your Peggo at any transit retailer. For a listing of locations, click here.

What is the difference between a 28 day pass and a monthly pass?

  • A 28 day pass will be valid for 28 consecutive days from the first day of use and can be carried over into the next month
  • A monthly pass is valid from the beginning of the month until the end of the month – regardless of when it was purchased

What happens if I lose my Peggo card?

Lost Peggo cards are subject to a replacement fee. If you had a product on your Peggo card, the balance may be transferred onto your new Peggo card. Visit Winnipeg Transit’s website for more information.

Where can I get a replacement post secondary Peggo card if I lose it?

Lost Peggo cards are subject to a replacement fee. If you are a UM student, you can get a replacement post secondary Peggo card here at the Service Centre.

What is the U-Pass?

U-Pass is a 4-month, semester bus pass for all full-time students (3 classes or more or 9 hours). click here for more information.

When does the U-Pass end?

  • Fall Term – September 1st – December 31st
  • Winter Term – January 1st – April 30th
  • U-Pass is not available for the Spring/Summer Term

Is the U-Pass free?

The U-Pass fee is included in your tuition each term for $223.30 in the 2024/2025 school year. 

How do I get a U-Pass?

Students who are eligible (full-time, 3 or more classes, and members of UMSU or the UMGSA i.e. paying student organization fees) can pick them up at the UMSU Service Centre with their student ID. You will receive a U-Pass sticker on your student card if you do not have one for the current year.

Can I opt in to the U-Pass?

Exchange students, Co-op students, and those registered in a reduced course load with Student Accessibility Services, as well as students taking at least 9 credit hours by distance/online or with a letter of permission from the U of M, are eligible to opt in to the U-Pass. Part-Time, ICM, Extended Education, and students in English language programs are not eligible to opt in. More info is available at umsu.ca

Can I opt out of the U-Pass?

Only if you meet one of the valid criteria, and complete and submit an opt-out application by the deadline. U-Pass opt-out applications must be approved by the U-Pass Committee. Only students who have been assessed the U-Pass fee and meet the opt-out criteria may apply to opt-out online at umsu.ca

  • Main criteria are:
    • Commute from outside the City of Winnipeg boundaries
    • Registered with CNIB (Canadian National Institute for the Blind) or Handi-Transit
    • A student conducting research outside the City of Winnipeg boundaries for 60+ days in a term
    • Anyone opting out must provide supporting documents as proof (each criteria is different)

What happens if I lose my U-Pass?

  • Contact 311 and UMSU Service Centre to check the lost and found
  • A replacement U-Pass is subject to a fee. Please visit the Service Centre for more information.

Where can I find?

 

How do I get a locker?

This depends where you want to have the locker; speak to the student association in the building where you want a locker.

 

Do I have to take the university insurance if I have my own already?

If you have alternate health and dental coverage, you have the option to opt out of the plan. Please keep in mind this can only be done during the Change of Coverage period. Please click here for more information.

 

Why do I need Pharmacare?

Pharmacare is used to extend your coverage for prescription drugs. The application is found on-line at studentcare.ca, follow the instructions found on that document, upon receiving a letter from Pharmacare, you will need to bring it to the UMSU Health and Dental office located on the first floor of UMSU University Centre.

Find the pharmacare application on studentcare.ca.

 

How do I start a student club?

Applications forms are found online at umsu.ca. Refer to Student Club manual for required guidelines.

 

Who do I talk to about my computer account?

  • Information Services and Technology, 123 Fletcher Argue, or check their website
  •  

Where can I find job postings or apply for jobs?

  • It depends where you are applying. For UMSU, check online at umsu.ca
  • UMSU businesses – keep an eye out for posters that say they are hiring or check their Instagram pages
  • U of M – uofmcareerservices.ca
  •  

Where can I get help with homework?

Academic Learning Centre, 201 Tier building

Avoid the rush and long line ups!

The UMSU Service Centre sells bus passes early; you can load the next month’s pass onto your Peggo card as early as the 16th of every month, or get the next week’s paper pass the Wednesday before.

*University Students are eligible for the Post Secondary Student Pass which saves 20% off an Adult Monthly pass. Students must be registered in at least 1 course during September-December, January-April, and May-August to be entitled to the Post Secondary Pass.

If you are currently registered in courses, you can buy Post-Secondary Peggo products from the UMSU Service Centre (Formerly Answers Information Booth), Answers Bannatyne (at the Bannatyne Campus) or reload your Post-Secondary Peggo card at any Shoppers Drug Mart or 7-Eleven.

Full-time students: if you have a U-Pass and are continuing as a Full-Time student in the Fall or Winter terms, your card will automatically reload; there is no need to do anything as long as you see the U-Pass fee on your Aurora account for each term. Please note that the U-Pass is currently not available in the summer term.

Part-time and ICM students can purchase a Post-Secondary Peggo card and load Post-Secondary fare products at the UMSU Service Centre throughout the year.

You must have your student ID to purchase or use any student bus fare products.

For inquiries, please contact the UMSU Service Centre directly at umsu@umsu.ca or call us at 204-474-8211.

IMPORTANT:

A Transit validation sticker for 2023-2024 school year will be required on your student ID card as per Winnipeg Transit’s policy. Please visit the UMSU Service Centre to get your validation sticker at your earliest convenience

Fort Garry Campus

1st Floor, Room 101
UMSU University Centre (Fort Garry Campus)
Phone number: 204-474-8211

Current Hours of Operation:

Monday to Friday 8:00am – 4:30pm

CLOSED on weekends and statutory holidays (e.g. Labour Day)
Available by email at umsu@umsu.ca

Bannatyne Campus

Brodie Centre Atrium
727 McDermot Avenue
Phone number: 789-3993

Current Hours of Operation:

Monday to Friday: 8am – 2pm
CLOSED weekends and statutory holidays (e.g. Labour Day)

 

*Please note the Bannatyne Campus location is closed from May 13 – 26